In veterans’ own words

“thank so much for all the help, Made is easy to do all this if i had to do it again i would with your help Thanks”

“Shirley and her team were an absolute pleasure to work with. They helped my wife and I obtain a VA Construction Loan which gave us the ability to build our dream home.”

“Great experience with them. Shirley and her team are awesome. They do everything to make sure it is a smooth process for a VA loan. I read a bunch of great reviews about them and went with them because of that. I highly recommend using Shirley at Cross Country Mortgage.”

“It was great working with Shirley Mueller and team on my buyer’s home purchase in Houston, TX. The VA home loan process isn’t always easy so, it was great to work with someone who specializes in VA loans. Shirley made the process easy. I highly recommend her. Jamie Terry- Priority One Real Estate”

“Shirley was excellent to work with on our client’s VA home loan. VA loans can be tricky and it is so important to work with a loan officer that knows them well. Shirley did an excellent job!”

“Ms. Shirley and her team are the BEST. Clear communication, specialized VA knowledge, responsiveness, and reduced stress. Thank you all for your help .”

“Great team!”

“Noel and I (The Loken Group) had a great experience with Shirley Mueller and Tim Bighley. They provided excellent communication throughout the lending process. We hope to work with them in the future!”

“Shirley and her team at Cross Country Mortgage were amazing! They responded to emails in a timely manner and answered any questions that we had. The entire process took 5 weeks. Thank you Shirley for making the process so smooth. Ed and Laura”

“Some agents on my team were more responsive than others. But the VA One Time Close Construction Loan is a big and complicated one. A lot of waiting involved and some miscommunication, but that happens with project like this. I believe Shirley’s team handled my loan better than any other lender I could have used. In the end, I know I was in good hands.”

“Shirley is amazing. She is going to be a huge advocate for you and your family. There is no one like her in the business.”

“Shirley is the best there is by a large margin!”

“Excellent job and a pleasure to do business with!”

“We have had the pleasure of working with Shirley on several home purchases and refinances, and she has consistently proven to be the best professional we've ever partnered with. Shirley's honesty and ability to present the best scenarios tailored to our needs has surpassed our expectations each time. She consistently goes above and beyond in customer service, giving us complete peace of mind about the final outcomes. We cannot recommend Shirley highly enough and she will always be our first choice when considering mortgage companies.”

“They made this process so amazingly simple and painless! Worked with me through every step!! Thank you!!!”

“I recently worked with CrossCountry Mortgage and Shirley Mueller for a VA refinance, and I couldn't be happier with the experience! Shirley was incredibly knowledgeable and guided us every step of the way, making the process smooth and stress-free. Her attention to detail and dedication to our needs truly set her apart. Thanks to her efforts, we closed on our refinance seamlessly. I highly recommend Shirley and CrossCountry Mortgage for anyone looking for a reliable mortgage partner!”

“I recently worked with Shirley Mueller and her team, and I couldn't be happier with the experience. After shopping around with five different lenders, Shirley not only offered me the lowest rate but also provided exceptional service. She was incredibly responsive throughout the entire process, answering all my questions promptly and ensuring that everything went smoothly. I highly recommend Shirley and her team for anyone looking for the best rates and top-notch customer service!”

“Veterans looking for a mortgage look no further!! I was absolutely thrilled when I received my pre approval the same day. Shirley called me, and told me that I could start looking at homes. I already had one home in particular that I was sure I wanted. I went to view it the following day,and went under contract. I want to say to any of my fellow veterans who may be discouraged about applying for your VA home loan benefit, or read negative feedback about how difficult it is to aquire that is not true. The process was so easy!! I'm so excited to be a homeowner, and cannot thank the entire team @ Cross Country Mortgage enough!! I would recommend Shirley Mueller over any other VA lender out there. She kept me motivated, and dedicated to securing a home at the best rate in record time.”

“I recently had the pleasure of working with Shirley and her incredible team, and I couldn't be more satisfied with the experience. Shirley's professionalism, attention to detail, and dedication to the clients are truly unparalleled. She and her team went above and beyond to ensure everything went smoothly, making the entire process seamless and stress-free. I am confident in recommending Shirley to my clients and look forward to many more successful collaborations in the future. Thank you, Shirley, for your outstanding service!”

“Very simple process with straightforward numbers. All my needs were taken care of!”

“I was purchasing a house using a VA loan and three weeks before close my lender decided to tell me he couldn't come through with some of the terms he had promised. This was the evening of July 2nd and everyone was going out of town for the holiday. I called Shirley and explained everything. She told me she could offer me the terms the previous lender backed out of and had me on track by the end of the day. Even with the holiday pending and a closing date three weeks away I was able to close on time and I am now writing this review from my new living room. I highly recommend Shirley and her team. Communication was always quick and thorough. There were no hiccups and her follow through was fantastic. I would definitely go to her again.”

“My family can’t say enough how a huge blessing Shirley was in the purchase of our home. You guys truly have an angel on your team. I would not recommend any veteran using a different lender than Shirley. This our second loan with Shirley and she is a true blessing. If we ever purchase another home she will be our go to for sure. With her knowledge with VA Loans and her professionalism. Cross Country Mortgage will be a huge competitor in the mortgage world. Thank you Shirley for everything you have done for us on our house buying process. Just a true blessing for us and our family. Thank you. Jerimiah hays”

“The team, Shirley and Heidi specifically, were absolutely amazing. Always keeping me well informed and even going the extra mile and finding me better home insurance. Thank you!!”

“This was my fourth home purchase. Shirley and everyone at CCM was so engaged and available for questions throughout the entire process even as I changed mortgage products. By far the most simple and well-serviced of all my home purchases.”

“I recently had the pleasure of working with Shirley and the VALoans Texas team on a home purchase for one of my clients. They got the financing done in record time, which was crucial in saving the transaction. Their communication throughout the process was excellent, and my client was extremely satisfied with the service provided. Highly recommend!”

“Looking for a VA Loan? Look no further! Shirley and her team were amazing throughout the whole process! They constantly kept us updated and communicated with us throughout all the steps. We were declined previously and they really helped us out, just when we were about to give up, we found Shirley and her team. We even closed 4 days earlier! Great experience, 5 stars and totally recommend.”

“Process was easy and staff were great”

“I found Shirley several months ago by way of a house I was interested in buying. The seller recommended her as a VA lender. I contacted Shirley to request some loan options given that interest rates were historically high. Shirley sent me a spreadsheet that laid out about 5 loan options and broke down all of the numbers within those options. I could change parts of the spreadsheet to explore various scenarios. This all happened after I had already been working with another lender. Shirley won my business because of how she made everything so transparent and shared the best rates without me having to shop other lenders. I was able to evaluate all of my options easily and decide what made the most sense for our family. She told me all about rate but down options and we decided on structuring our loan and offer to the seller, requesting a seller-contributed buy down amount in lieu of a price reduction. That made all the difference in our new home being affordable, despite the current high rates. We were ready to close well ahead of schedule and working with her team was absolutely stress- free. Shirley is a straight shooter and works for her clients’ needs. Give her a call!”

“We had a nightmare of an experience with a previous lender but Shirley and Karolina went above and beyond to not only get us into our home, but provide the best customer service possible! They fought hard for us and thanks to them, we are finally living in our dream home. I highly recommend valoanstexas!”

“Absolutely top notch!!! This being our first home, I had no idea what to expect, and to be honest the thought of getting through this was quite stressful! This entire process from start to finish has been nothing short of amazing and stress-free. Everyone has been extremely friendly and helpful! All of my questions and concerns were addressed quickly and promptly! You have all made this veterans dream of home ownership come true, what a pleasure this journey has been! Thank you all!!”

“Shirley and her team were the best. I would recommend them above any other lender for veterans and using their VA benefits. They were in constant contact with us throughout everything. Highly Recommend them!”

“Working with the VALoansTx team to purchase our home in Texas was an amazing experience. Shirley, Angie, Ashley, and their team were in constant communication with us, making sure that we knew what to expect with every step of the complicated process. In today’s crazy housing market, it was comforting to know that we had an entire team that was only a phone call away. They were quick to answer calls, emails and always very friendly and personable. We could not have achieved this dream without VALoansTx on our team. We will highly recommend to everyone we know buying a home with a VA loan.”

“Shirley Mueller and her team were awesome. They were so very helpful to us during our home buying experience. They were very professional and responsive to our many concerns and questions. They explained everything clearly to us. Great team to work with, especially if you’re a Veteran.”

“I would like to thank Shirley, Karolina, and everyone involved for all their help. They had gone above and beyond in helping us purchase our home. I was very impressed! I would very much recommend them to anyone who is looking to purchase a home in east Texas.”

“All transactions went smoothly. VA Loans kept me updated through the loan process and returned phone calls immediately. We even closed a week ahead of schedule! Thank you for all your hard work!”

“What a wonderful supportive company this is. They helped me every step of the way with my VA loan. Thank you so much Karolina for your hard work in getting this done. You are awesome 🙂”

“Excellent service and would recommend to anyone seeking a VA home loan. Thank you Shirley and team for your help!”

“Shirley and her team were fabulous! They handle all the paper work and guided us through the process of buying our new home! Thank you so much for taking such good care of us!! We totally recommend their team!!”

“Shirley and her friendly team are professional and provided my client with a smooth, on-time transaction. Highly recommend!”

“Wonderful team to work with. They handled everything every step of the way and was always easy to contact.”

“Shirley was a pleasure to work with! My client and I had a very smooth transaction with Shirley. She is also very quick in respond to in questions or concerns.”

“Very painless VA loan. Much better than prior company I used. Thank you”